SHIPPING & RETURNS
SHIPPING POLICY
At Vivian Goods, we strive to deliver your purchases quickly and efficiently across the United States. All orders are processed within 1 to 2 business days. Standard shipping typically takes 3 to 5 business days, and we are pleased to offer complimentary standard shipping on all US orders.
Once your package has shipped, you will receive a confirmation email containing your tracking number so you can easily follow your order's journey. All items are carefully packaged to ensure they arrive in perfect condition, allowing you to enjoy a seamless shopping experience from checkout to delivery.
RETURN & EXCHANGE POLICY
We want you to shop with complete confidence at Vivian Goods. If you have changed your mind or are not entirely satisfied with your purchase, we offer a hassle-free 30-day return policy from the date of delivery. Items must be unused, in their original condition, and returned in their original packaging to be eligible for a full refund or exchange.
Once your returned item is received and inspected, your refund will be processed back to your original payment method within 3 to 5 business days. Please note that original shipping fees are non-refundable, and items returned after the 30-day window or in damaged condition may not be eligible for a refund.